4b999 Terms & Conditions

1 General Information & Eligibility

These Terms and Conditions ("Terms") form a legal agreement between the 4b999 online gaming platform ("Platform", "we", "us") and its users ("you", "member"). The platform provides services to the Bangladesh market, and these Terms apply to the website, mobile version, and all related services.

By registering with 4b999, you confirm that you have fully read, understood, and agreed to comply with these Terms. If you do not agree with any part of these Terms, you are requested to refrain from using the platform.

These Terms apply equally to all games, betting features, bonus offers, payment services, and customer support on the platform. We reserve the right to amend these Terms at any time, and notice of changes will be published on the platform.

2 Account Registration & Verification

To create a valid account on 4b999, you must meet the following conditions:

• Only one account may be opened per person. If the same person creates multiple accounts, those accounts will be closed and any accumulated balance may be forfeited.
• All information provided at the time of registration must be accurate, complete, and up to date. Providing false information will result in account closure.
• For identity verification, 4b999 may request a copy of your national ID card, passport, or birth certificate at any time.
• For payment verification, the mobile banking account you use (bKash, Nagad, Rocket, Upay) must be registered in your own name.
• If any personal information on your account changes, you must notify customer support immediately.

2.1 Identity Verification Process

4b999 follows a KYC (Know Your Customer) policy. We may verify identity for withdrawals above a certain amount or in specific circumstances. Withdrawals may be delayed if the verification process is not completed. This process is in place to protect users and ensure financial security.

3 Age Restrictions

4b999 is an adults-only platform. This platform is open only to those aged 21 and above. Registration or participation in any gaming activity by minors is strictly prohibited.

• If it is found that a minor has used an account, that account will be closed immediately.
• The account holder must ensure that no minor is able to access their account.
• Providing false information about age may result in account closure and forfeiture of all balances.

4 Account Security

Maintaining the security of your 4b999 account is your own responsibility. Follow the guidelines below to keep your account safe:

• Never share your login credentials (username and password) with anyone else.
• Use a strong password — a combination of letters, numbers, and special characters.
• Always log out after using a public or shared device.
• If you believe your account has been accessed without authorisation, contact [email protected] immediately or let us know via live chat.
• 4b999 will not be held responsible for any loss resulting from third-party access — unless the security breach was on our end.

Your account is for your personal use only. Transferring, selling, or lending your account to anyone else is prohibited.

5 Deposit & Withdrawal Policy

5.1 Deposits

The following payment methods can be used to deposit funds on 4b999: bKash, Nagad, Rocket, Upay, and bank transfer (including major commercial banks such as DBBL, Islami Bank, and Brac Bank). The minimum deposit amount for each method is ৳500.

• Only deposits from payment accounts registered in your own name are accepted.
• Deposits made through a third party are prohibited and such transactions will be cancelled.
• Deposits are generally credited to your account instantly. If there is a delay, contact support right away.

5.2 Withdrawals

The minimum withdrawal amount from 4b999 is ৳1,000. Withdrawals are generally processed within 15 minutes to 2 hours.

• Withdrawals must be made to the same payment method used for the deposit.
• The withdrawal process may be delayed if identity verification has not been completed.
• No withdrawal will be processed if bonus-related wagering requirements have not been met.
• If fraudulent activity is suspected, the withdrawal will be put on hold pending an investigation.

6 Bonus & Promotion Terms

4b999 offers a welcome bonus and other promotional offers for its registered members. All bonuses are subject to the following general terms:

6.1 Welcome Bonus

• A 150% bonus is provided on the first deposit, up to a maximum of ৳5,000.
• Example: On a ৳1,000 deposit, the bonus is ৳1,500, giving a total balance of ৳2,500.
• Example: On a ৳8,000 deposit, the bonus is ৳5,000 (maximum limit), giving a total balance of ৳13,000.
• Wagering requirement to withdraw the bonus: you must place bets 20 times the bonus amount.
• Example: ৳1,500 bonus × 20 = ৳30,000 in bets must be placed before winnings from the bonus can be withdrawn.
• Wagering is calculated on the bonus amount only, not on the deposited amount.

6.2 General Bonus Rules

• Each bonus has a specific expiry date — if not used in time, the bonus will be cancelled.
• If bonus abuse or manipulation is found, the bonus and any associated winnings will be cancelled.
• Claiming a bonus more than once using the same person, device, IP address, or payment method is prohibited.
• 4b999 reserves the right to change or cancel any bonus offer at any time.

7 Fair Play Policy

4b999 is committed to ensuring a fair and transparent gaming environment for all players. All games on the platform are operated using certified Random Number Generator (RNG) technology.

• The outcome of every game is completely random and does not depend on previous results.
• Any allegation of game result manipulation will be investigated.
• Players can view their game history at any time from their own account.
• No claim against the platform will be accepted without proof of fraud.

4b999 uses SSL encryption technology to keep all data transmissions secure. Ensuring fair play is our top priority.

8 Prohibited Conduct

The following activities are strictly prohibited on the 4b999 platform:

8.1 Financial Fraud

• Using stolen or unauthorised payment methods.
• Attempting to withdraw funds through credit card chargebacks or payment disputes.
• Using the platform for money laundering purposes.

8.2 Game Manipulation

• Playing games using software bots, automation tools, or artificial intelligence.
• Exploiting game vulnerabilities or technical glitches.
• Engaging in collusion or coordinated fraudulent strategies.
• Bonus abuse — collecting bonuses using multiple accounts or identities.

8.3 Other Prohibited Activities

• Posting harassing, obscene, or discriminatory content on the platform.
• Unauthorised use of 4b999's registered trademarks or copyrighted materials.
• Attempting to breach the platform's security systems.

Involvement in any of the above activities will result in immediate account closure, forfeiture of all balances, and legal action where necessary.

9 Account Suspension & Closure

4b999 reserves the right to suspend or permanently close an account with little or no notice in the following circumstances:

• Violation of any clause of these Terms.
• Suspicion of fraud or deception.
• Failed identity verification or failure to submit required documents.
• Need for investigation due to suspected financial irregularities.
• Account remaining inactive for an extended period.

9.1 Closure at User Request

If you wish to close your account yourself, please submit a request to [email protected] or via live chat. Before the account is closed, you will be given the opportunity to withdraw your eligible balance (any unconditional funds).

9.2 Inactive Accounts

An account may be marked as inactive if there are no transactions or logins for an extended period. In such cases, 4b999 will notify the relevant user.

10 Responsible Gaming

4b999 believes that gaming is a form of entertainment and should be enjoyed responsibly. We encourage our members to develop healthy gaming habits.

• Never bet more than you can afford.
• Do not let gaming affect your daily life, family, or work.
• Avoid the mindset of placing more bets to recover losses (chasing losses).
• If you feel gaming is becoming a problem, make use of the self-exclusion option.

Contact us to use the Self-Exclusion feature. For more details, visit our Responsible Gaming page.

11 Privacy & Data Protection

4b999 gives the highest importance to protecting your personal information. Details on how your information is collected, used and stored can be found on our Privacy Policy page.

• Your personal information is not sold or rented to third parties.
• All information is protected by SSL encryption.
• Information may only be disclosed for legal obligations or security purposes.
• You may request to view or correct your information.

12 Intellectual Property

All content displayed on the 4b999 platform — logos, graphics, software, interface design and editorial content — is the intellectual property of the respective owners.

• Copying, republishing or using the platform's content for commercial purposes is prohibited.
• The name, logo or trademarks of 4b999 may not be used without authorisation.
• The intellectual property of game providers (such as Pragmatic Play, JILI, Spribe and PG Soft) is reserved by the respective organisations.

13 Limitation of Liability

4b999 will not be held liable in the following circumstances:

• If a game is interrupted due to loss of internet connection or technical failure.
• If loss occurs due to a software error on the part of a third-party game provider.
• If an account is compromised due to the user's own negligence or a security breach.
• If service is disrupted due to natural disasters, cyberattacks or other unavoidable circumstances.

However, if any financial loss occurs due to a fault on the part of 4b999 itself, arrangements will be made to refund that amount.

14 Changes to Terms

4b999 reserves the right to change these rules and terms at any time. In the event of changes:

• The updated terms will be published on the platform and the "Last Updated" date will be revised.
• For significant changes, registered users will be notified by email or via a notice on the platform.
• Continued use of the platform after changes will be considered acceptance of the new terms.
• If you do not agree to the revised terms, please contact support to close your account.

15 Contact & Dispute Resolution

If you have any questions or complaints regarding these terms or the services of the 4b999 platform, please contact our customer support team:

• Live Chat: Available 24/7 in Bengali and English.
• Email: [email protected]

15.1 Dispute Resolution Process

For any dispute, please first contact our customer support. We will make every effort to resolve the issue quickly and fairly. Once a complaint is submitted, an investigation will begin and you will be informed of the outcome.

For any dispute relating to these terms, resolution through mutual discussion is given priority.